Shipping policy
Every Castare order is prepared within 24 to 48 hours and arrives in 7 to 9 business days. Prescription pairs are made to order in our partner lab and ship within 7 to 10 business days. Shipping is complimentary on orders over $50.
Processing times
Processing time is how long we take to prepare your order before it ships. It is separate from delivery time.
- Frames, sunglasses and accessories: prepared within 24 to 48 hours.
- Prescription pairs and lens upgrades: made to order in our partner lab and shipped within 7 to 10 business days.
Business days are Monday to Friday, excluding US public holidays. During launches, sales and holidays, processing can take a little longer, and we'll note it on the Site.
If we need to check a detail in your prescription, processing pauses until we hear back from you.
US shipping methods and rates
|
Order |
Shipping cost (USD) |
Delivery |
|---|---|---|
|
Over $50 |
Free |
7 to 9 business days |
|
$50 and under |
[$X.XX] |
7 to 9 business days |
|
Prescription pairs |
Free over $50 |
Ships within 7 to 10 business days, then [X–X] business days in transit |
We ship to all 50 states, APO/FPO addresses and US territories. Delivery times are estimates from the carrier and can vary by location.
International shipping
We ship to [list of countries / most countries]. Rates and delivery estimates are shown at checkout, and international delivery usually takes [7–21] business days after shipping.
International orders may be charged import duties, taxes or customs fees by the destination country. These are set by local authorities, are not included in our prices, and are the customer's responsibility. Customs can also add delays outside our control.
If a package is refused or returned because duties were not paid, the refund excludes original shipping and any return shipping costs.
Tracking, addresses and delivery issues
- Tracking. You'll get a tracking link by email as soon as your order ships.
- Address changes. Contact us within [12] hours of ordering to change your address. Once an order ships, we can't redirect it. Please double-check your address at checkout, since we aren't responsible for orders sent to an address entered incorrectly.
- Lost packages. If tracking hasn't updated in [7] business days, or it shows delivered but you can't find it, contact us within [14] days. We'll open a claim with the carrier and replace or refund the order once it's resolved.
- Damaged packages. If your order arrives damaged, email us photos of the package and product within [7] days of delivery and we'll send a replacement.