Refund policy
Should your frames not be quite right, they may be returned within 45 days of delivery, unworn and in their original packaging.
What can be returned
|
Item |
Returnable? |
Conditions |
|---|---|---|
|
Frames and sunglasses (non-prescription) |
Yes, within 45 days |
Unworn, undamaged, in original packaging with all accessories |
|
Care kits and accessories |
Yes, within 45 days |
Unused and in original packaging |
|
Prescription lenses and lens upgrades |
No |
Made to order for you, so non-refundable unless damaged, defective or made incorrectly |
|
Frames from a prescription order |
[Yes, frame cost only / No] |
Unworn; lens and upgrade costs are not refunded |
|
Final sale and gift cards |
No |
Marked as final sale at purchase |
Items that show wear, scratches, adjustments or missing packaging may be refused or refunded only in part.
How to return
- Email [SUPPORT EMAIL] or use our returns portal at [RETURNS LINK] within 45 days of delivery, with your order number.
- We'll confirm your return and send instructions, plus a return label where offered.
- Pack the frames in their original case and box with all accessories.
- Ship the package within [14] days of approval. We recommend a tracked service.
- Once it arrives, we'll inspect it and email you to confirm your refund or exchange.
Return shipping is [free / $X.XX, deducted from your refund]. Returns sent without approval may not be accepted.
Refunds, exchanges and order issues
- Refunds. Approved refunds go back to your original payment method within [5–10] business days of inspection. Original shipping charges are non-refundable unless the return is due to our error.
- Exchanges. Prefer a different frame or color? Request an exchange the same way as a return, within 45 days. We'll ship the new pair once your original arrives.
- Damaged or defective orders. If your order arrives damaged or defective, email photos within [7] days of delivery and we'll replace it at no cost.
- Prescription errors. If your lenses don't match the prescription you submitted, contact us within 45 days of delivery and we'll remake them free of charge. If the error came from the prescription details entered at checkout, we can remake them at a reduced cost.
Questions about returns can go to foxclad@outlook.com